Great execution starts with a complete work order
Oprivia brings cleaning and service work orders for short-term rentals and serviced apartments into one structured workflow. Cleaning teams and service partners receive the property context, scope, access details, time window, and evidence requirements in one work order. Accommodation operators can track acceptance, execution, exceptions, rework, and reviewed completion within the same record. The separate service-partner pilot tests collaboration between accommodation operators and service providers within a defined region.
Good work requires complete context
A guest stays longer than planned. The access code has changed. Damage only becomes visible after arrival. Extra work is expected but has not been approved. Or a confirmed visit is canceled at short notice or never started.
When details are split across calls, messages, emails, and spreadsheets, every assignment begins with another round of clarification.
In Oprivia, the property, time window, access details, scope, accountable role, approval, and evidence requirements remain attached to the same assignment. Before dispatch, each authorized role can see what applies, who decides, and what evidence is required.
Message
The guest is still inside. Please start 45 minutes later.
Call note
Access code does not work. Waiting for the operator to call back.
Please treat the carpet stain as well. Cost approval will follow.
Spreadsheet
Status: open. Owner: not assigned. Evidence: missing.
For every team that keeps a property ready and operational
Oprivia is not limited to cleaning companies. The service-partner pilot is intended for businesses that support properties between checkout and the next check-in, as well as during an active stay.
Is your service not listed? What matters is your region, service profile, and operational fit for short-term rentals and serviced apartments.
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Cleaning, housekeeping, and textiles
Turnover cleaning, housekeeping teams, general cleaning companies with a vacation-rental service, staffing partners, laundries, linen rental, and consumables.
Clear time windows, property standards, linen quantities, and rules for extra work are essential.
Building, hygiene, and urgent-response services
Pest control, water damage restoration, fire damage restoration, mold remediation, security services, overnight response, disposal, clearance, and selected support services.
Urgency, immediate action, the affected unit, discretion, and any follow-up work by other trades need to be coordinated.
Supplies, IT, logistics, and specialist services
Restocking, furnishings, Wi-Fi, IT, smart-home support, moving, logistics, storage, gardening, pool and spa services, snow removal, and fire safety.
The property, quantities, device data, delivery window, inspection requirements, and seasonal priority should be visible in the work order.
Access, check-in, and on-site support
Key handover, check-in concierge, locksmith services, smart-lock support, co-hosting, and local on-site assistance.
Authorization, keys or access codes, arrival time, and the escalation contact should be confirmed before the visit.
Trades, refurbishment, and damage repair
Carpentry, kitchen and furniture services, glazing, window and door services, painting, plastering, flooring, carpet cleaning, furnishing, and replacement procurement.
Damage and wear and tear need to be distinguished clearly, while the repair scope, budget, and available vacancy window should be documented in the work order.
Property maintenance, technical services, and repairs
Property maintenance, facility services, general trades, electrical work, plumbing, drain cleaning, heating, cooling, ventilation, and appliance repair.
The issue, urgency, occupancy context, access details, and required parts should be clear before dispatch.
Well-prepared assignments and documented work
Before accepting, you can review the requested service and the details that apply to the assignment. Questions and additional work remain linked to the work order. After the visit, you record the result and submit the agreed evidence for review.
Relevant regional requests
The region, requested service, time window, and urgency should be visible before you decide whether the assignment fits your business.
Make extra work visible
Damage, missing materials, or an expanded scope can be documented within the work order and submitted for approval.
Fewer follow-ups before dispatch
The property, contact, access details, photos, and issue remain attached to the same work order.
Document completion clearly
Checklists and evidence show what was completed, what changed, and whether follow-up work is required.
Decide on every assignment
Each request is optional. You can accept it, decline it, or request clarification before committing.
No enrollment fee
There is no enrollment or platform fee for the service partner pilot. Compensation and assignment terms are agreed for each work order.
One complete work order with clearly scoped access
Property context, scope, access details, time window, approval limits, and evidence requirements remain connected in one complete work order. Service partners see only what they need for the specific assignment and can record clarification requests, exceptions, or additional work before acting. Operators retain approval authority and review evidence, rework, and closure. Operator financials, other portfolios, unassigned work, global audit logs, and unnecessary guest or identity data remain hidden from service partners.
Service partner view
The work order, affected unit, time window, required access details, checklist, evidence requirements, and the partner’s own updates and evidence.
Operator view
The assigned service partner, acceptance, work status, exceptions, reported additional work, submitted evidence, review, rework, and documented closure.
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From request to documented closure
The pilot program is a time- and scope-limited operational trial with predefined roles, workflows, and success criteria. Within the agreed pilot scope, each work order moves through the same status sequence: Offered → Accepted → In progress → Submitted for review → Reviewed and closed. Service partners can accept, decline, or request clarification for each offered work order.
Declined work orders, schedule changes, access problems, missing materials, newly discovered damage, and additional work remain documented as deviations. The defined exception path determines whether a work order is offered again, rescheduled, returned for rework, canceled, or escalated.
Response pending
The operator provides the property, service scope, time window, urgency, access requirements, and required evidence. The service partner can accept, decline, or request clarification.
Assignment scheduled
The service partner accepts the work order. The required access and contact details are confirmed before work begins.
Work underway
Work has begun. The checklist, findings, and deviations remain attached to the work order. Additional work is reported before it is performed.
Operator review pending
The completion note and required evidence are submitted. The operator reviews the result and either closes the work order or returns it to “In progress” for documented rework.
Closure documented
The operator confirms that the agreed result and evidence have been reviewed and closes the work order. The status history remains traceable.
When the assignment does not go to plan
If a work order is declined, canceled at short notice, or not started, or if it is affected by blocked access, missing materials, newly discovered damage, or additional work, the deviation remains documented with its reason and time. The accountable role decides whether the work order is offered again, rescheduled, returned for rework, canceled, or escalated.
Express your interest as a service partner
Tell us about your services, coverage area, team size, and typical capacity. We will assess whether your service profile and coverage area are suitable for a defined pilot region and its operational requirements. Expressing interest is nonbinding and does not create an exclusive relationship. Compensation and assignment terms are agreed separately for each confirmed work order; no specific number of inquiries or assignments is guaranteed.
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