Operational control should earn its place
Your proposal covers what your operation needs: the platform, support, and any additional services you choose. Terms are agreed in writing before you start. Oprivia does not take a share of booking revenue. Your room or apartment count alone does not determine the price. Individual operators can start with a few workflows; hotels, portfolios, and projects involving multiple businesses are assessed as a complete scope. You can start regular operations directly or choose an optional pilot.
What your proposal sets out
Your proposal specifies the included units, roles, modules, and coordination services. It separates the agreed core scope, one-time setup, recurring services where applicable, and any separately commissioned additional or third-party services. Oprivia does not take a share of booking revenue.
The agreed terms remain binding for the scope defined in writing. Additional services are charged only when expressly agreed. The proposal identifies any legally applicable VAT.
Your proposal = agreed core scope + expressly commissioned additional, integration, and third-party services
Agreed core scope
For the platform, support, roles, workflows, and governance scope agreed in writing. The proposal identifies the related one-time and recurring services transparently.
No revenue share
No percentage share of your booking revenue, management fees, or service fees.
Additional services
Setup, integrations, and other commissioned services are listed separately with their scope and price.
What do your current workflows cost?
Model one clearly defined, recurring workflow. Compare your current internal effort with your own target assumption and an individual monthly amount for Oprivia.
Your pilot, with clear terms
For the three-to-six-month pilot, we agree the included units, operating model, scope, success criteria, and terms in writing. You can begin with selected workflows and a limited operational scope.
Agreed pilot scope
The proposal covers the expressly agreed pilot scope. For hotels, portfolios, and projects involving multiple businesses, we define the appropriate contractual and billing structure together before the pilot begins.
Terms agreed in writing before launch. No revenue share.
Terms agreed in writing before launch. No revenue share.
Terms agreed in writing before launch. No revenue share.
Operating models and included services
Compare the responsibilities you manage yourself with the support Oprivia provides within the agreed scope. After the pilot or before a direct start, the selected model, included services, and terms are agreed in writing.
Self-Managed Operations
For operators who select and coordinate their own housekeeping teams, tradespeople, and other service providers. Oprivia provides the platform for tasks, assignments, deadlines, records, and escalations for each included property. Operational coordination remains with the operator.
Supported Operations
For operators that also engage Oprivia to coordinate clearly defined operational cases within the agreed scope. Defined workflows, assignments, deadlines, and system-supported SLA logic reduce manual coordination effort. Depending on the agreed service scope, Oprivia can also monitor acceptance deadlines and coordinate escalations. Included units, roles, case types, and coordination boundaries are defined in the proposal. Cross-property operational coordination is included only when expressly agreed as a portfolio or project service. On-site execution and services delivered by external partners are excluded unless otherwise agreed.
Portfolio Management
For multi-unit operators who want to consolidate operational coordination, governance, and reporting across properties. Included units and the applicable scope and cost framework are defined in the written proposal.
The table compares the three standard operating models. Tourism organizations, destination models, platforms, and cross-organization integrations are not mapped automatically onto a standard model. A separate project or framework proposal defines the functions, roles, interfaces, responsibilities, and commercial terms.
Services and terms agreed in writing. No revenue share.
Services and terms agreed in writing. No revenue share.
Services and terms agreed in writing. No revenue share.
Included
Included
Included
Included
Included
Included
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Not included
Included
Included
Not included
Included
Included
Not included
Included
Included
Not included
Included
Included
Not included
Depending on scope
Depending on scope
Not included
Not included
Included
Depending on scope
Depending on scope
Included
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Agreed separately
Billed separately
Billed separately
Billed separately
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Not included
Potential sanctions matches are reviewed manually and do not trigger automatic rejection. In Self-Managed Operations, an authorized customer role performs this review. In Supported Operations and Portfolio Management, Oprivia can perform it within the agreed scope.
Additional AML and PEP checks, business verification, repeat checks, and country-specific government or database validation are agreed and charged separately where technically available and legally permitted.
What we assess before preparing your proposal
Your operating structure, selected model, and required services determine the proposal. It clearly specifies the included units, roles, workflows, verification allowances, and support.
Setup, integrations, data migration, services delivered by external providers, and on-site execution are included only when expressly agreed and are priced separately.
Operational scope
We establish which properties, locations, or participating businesses are included. This informs the appropriate contractual and billing structure.
Agreed service scope
Only the units, roles, workflows, support, and coordination services documented in the written proposal are included.
Setup and integrations
Setup, training, data migration, and integrations are agreed separately based on the actual scope.
External services
Cleaning, repairs, and other services delivered by external providers are included only when expressly agreed and are listed separately.
Refer Oprivia
For each newly referred customer who has paid three consecutive monthly invoices in full, you receive a monthly credit equal to 5% of the base fee actually paid by that customer. The credit begins in the fourth contract month, applies for up to twelve months, and only while both customer accounts remain active and have no overdue payments.
All active referral credits combined are capped at 25% of your own monthly base fee. The credit cannot be paid out in cash, transferred, or applied retroactively. Unused amounts expire. VAT and additional or third-party services remain unaffected. The Spreadz campaign terms apply.
Let’s clarify what you need
Tell us briefly about your operations and the workflow you want to improve. We will clarify the appropriate scope and prepare a written proposal.